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Privacy Policy

At Bonnie’s Bark Park, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights in relation to your personal information.

1. Who we are

Bonnie’s Bark Park provides secure indoor and outdoor dog play facilities, including private hire, group sessions, parties and other dog-related activities.

Business name: Bonnie’s Bark Park
Address: Unit 7, Wingate Grange Industrial Estate, Wingate, County Durham, TS28 5AH
Email: bonniesbarkpark@yahoo.co.uk

For the purposes of UK data protection law, Bonnie’s Bark Park is the data controller responsible for the personal information described in this Privacy Policy.

2. Information we may collect

Depending on how you interact with us, we may collect information such as:

  • your name;

  • email address;

  • telephone number;

  • billing and payment information;

  • details relating to your booking;

  • information you provide about your dog, where relevant to your booking or participation in a session;

  • correspondence you send to us;

  • information you provide through forms on our website;

  • marketing preferences;

  • technical information about how you use our website, which may include IP address, browser or device information and cookie data.

We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we collect your information

We may collect personal information when you:

  • make or enquire about a booking;

  • complete a form on our website;

  • contact us by email, telephone, social media or another method;

  • attend Bonnie’s Bark Park;

  • purchase a product or service from us;

  • subscribe to or consent to receive marketing communications;

  • enter a competition, promotion or event;

  • use our website.

Some technical information may also be collected automatically through cookies and similar technologies.

4. How we use your information

We may use your personal information to:

  • process and manage bookings;

  • provide the services you have requested;

  • communicate with you about your booking;

  • respond to questions and enquiries;

  • take and process payments;

  • manage cancellations, refunds or booking changes;

  • maintain appropriate business and financial records;

  • operate and improve our website and services;

  • keep our premises, customers, visitors and business secure;

  • comply with legal or regulatory obligations; and

  • send you marketing communications where we are permitted to do so.

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless we have a lawful reason to do so.

5. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may process information because:

Contract
We need the information to provide a service or booking you have requested or to take steps before entering into a contract with you.

Legal obligation
We need to retain or process certain information to comply with our legal responsibilities.

Legitimate interests
We may use your personal information where it is necessary for our legitimate business interests, provided that your rights and interests do not override those interests. This may include responding to enquiries, running and improving our business, and protecting our business and customers.

Consent
Where required, we may ask for your consent, for example for certain types of marketing or use of cookies. Where processing is based on consent, you can withdraw your consent.

6. Payments

If you make a payment through our website or booking system, payment information may be processed by the relevant third-party payment provider.

Bonnie’s Bark Park will only access or retain payment and transaction information where necessary to operate the business, process bookings and maintain appropriate financial records.

7. Who we share information with

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, such as:

  • our website provider;

  • our online booking system;

  • payment processors;

  • email or communications providers;

  • IT and technical service providers;

  • professional advisers such as accountants, insurers or legal advisers; and

  • authorities or regulators where we are legally required to do so.

Where third-party providers process personal information on our behalf, we require appropriate data protection and security arrangements to be in place.

8. How long we keep information

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying any legal, accounting or reporting requirements.

Different types of information may therefore be kept for different lengths of time.

When information is no longer required, we will take appropriate steps to delete it or securely dispose of it.

9. Marketing

If you choose to receive marketing communications from Bonnie’s Bark Park, we may use your contact details to tell you about our services, events, offers and news.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Stopping marketing communications will not affect communications that we need to send you in connection with an existing booking or service.

10. Keeping your information secure

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.

Where we use third-party systems to provide services such as bookings, payments or website hosting, personal information will also be processed in accordance with the security arrangements of those providers.

11. Your data protection rights

Depending on the circumstances, data protection law gives you rights relating to your personal information. These may include the right to:

  • ask us for a copy of personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict how your information is used in certain circumstances;

  • object to certain uses of your information;

  • request transfer of certain information; and

  • withdraw consent where we rely upon consent to process your information.

If you wish to exercise any of your rights, please contact us using the details below.

12. Complaints

If you have concerns about how we use your personal information, please contact us so that we have an opportunity to resolve the matter.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Bonnie’s Bark Park
Unit 7, Wingate Grange Industrial Estate
Wingate
County Durham
TS28 5AH

Email: bonniesbarkpark@yahoo.co.uk

14. Changes to this privacy policy

We may update this Privacy Policy from time to time, for example if our services, website or the ways in which we use personal information change.

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Last updated: 31 October 2026

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